Privacy Policy

1. Introduction

rezeki88 ("we", "us", "our") operates the online gaming and sports betting platform accessible at rezeki88.club (the "Platform"). We are committed to protecting the privacy and personal data of every individual who uses our Platform ("User", "you", "your"). This Privacy Policy explains how rezeki88 collects, processes, stores, and shares your personal information when you register an account, use the Platform's services, or otherwise interact with us.

By registering a rezeki88 account or using the Platform, you confirm that you have read and understood this Privacy Policy. Please read it carefully alongside our Terms & Conditions. If you do not agree with any part of this Policy, please discontinue use of the Platform.

2. Personal Data We Collect

rezeki88 collects the following categories of personal data:

We do not collect or store full payment card numbers. Where payment processing is required, this is handled by PCI-DSS compliant third-party payment processors.

3. How We Collect Your Data

We collect personal data through the following means:

• Directly from you — when you register your rezeki88 account, complete KYC verification, make a deposit or withdrawal, contact our support team, or participate in a promotion.
• Automatically — through the use of cookies, web beacons, server logs, and similar tracking technologies as you navigate the Platform.
• From third parties — including identity verification service providers, fraud prevention databases, payment processors such as Touch n Go eWallet, Boost, Maybank, CIMB, and Public Bank, and marketing analytics partners where applicable.

4. How We Use Your Personal Data

rezeki88 processes your personal data for the following purposes:

• To create and maintain your rezeki88 account and verify your identity in accordance with KYC and AML obligations.
• To process financial transactions including deposits and withdrawals in MYR.
• To provide, operate, and improve the Platform's games, sportsbook, and customer services.
• To detect, investigate, and prevent fraudulent transactions, cheating, money laundering, and other prohibited activities.
• To comply with legal and regulatory obligations applicable to rezeki88's operations under international gaming authority frameworks.
• To send you service communications such as account confirmations, security alerts, and transactional notifications.
• To deliver promotional communications where you have opted in to receive marketing from rezeki88.
• To conduct analytics and platform optimisation, including understanding how Malaysian players use the Platform's features.
• To administer responsible gaming tools including deposit limits, session reminders, and self-exclusion programmes.

5. Legal Basis for Processing

rezeki88 processes your personal data on the following legal grounds:

• Contractual necessity — processing required to fulfil our obligations to you under the rezeki88 Terms & Conditions, including account management, game delivery, and payment processing.
• Legal obligation — processing required to comply with applicable AML legislation, KYC requirements, tax reporting obligations, and directives from regulatory authorities.
• Legitimate interests — fraud prevention, platform security, responsible gaming enforcement, and internal analytics, where these do not override your fundamental rights.
• Consent — for optional marketing communications and non-essential cookies, where your explicit consent has been obtained and can be withdrawn at any time.

6. Sharing Your Personal Data

rezeki88 does not sell, rent, or otherwise commercially transfer your personal data to third parties. We may share your data with the following categories of recipients solely to fulfil the purposes described in this Policy:

• Payment processors — such as Touch n Go eWallet, Boost, Maybank, CIMB, and Public Bank, to facilitate MYR deposits and withdrawals.
• Identity verification providers — to complete KYC checks and age verification in compliance with our regulatory obligations.
• Game software providers — to the extent required to deliver games and record game outcomes within the Platform.
• Fraud prevention and AML services — to detect and prevent financial crime and account abuse.
• IT and infrastructure service providers — including cloud hosting, content delivery, and cybersecurity vendors engaged to operate the Platform.
• Regulatory and law enforcement authorities — where required by law or where rezeki88 determines disclosure is necessary to protect the safety, rights, or property of rezeki88, its users, or the public.

All third parties with whom rezeki88 shares personal data are required to process that data in accordance with applicable data protection standards and solely for the purposes for which it was shared.

7. International Data Transfers

The operation of the rezeki88 Platform may involve the transfer of personal data to servers or service providers located outside of Malaysia. Where such transfers occur, rezeki88 ensures that appropriate safeguards are in place to protect your data, including contractual clauses consistent with applicable data protection requirements and engagement of service providers operating to recognised international data security standards.

8. Data Retention

rezeki88 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including the duration of your account's active status, and thereafter for such additional periods as required by applicable legal, regulatory, tax, or accounting obligations. In practice, this means:

• Account and transaction records are retained for a minimum of five (5) years following account closure, in line with standard AML record-keeping requirements.
• KYC and identity verification documents are retained for the period required by applicable regulatory guidance.
• Marketing communication preferences and related data are retained until you withdraw consent or request deletion.
• Technical logs and usage data are retained for a shorter operational period unless required for security investigations.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised.

9. Cookies & Tracking Technologies

9.1 What are cookies?

Cookies are small text files placed on your device by the rezeki88 Platform. They help us recognise your browser, remember your preferences, maintain your login session, and analyse Platform usage.

9.2 Types of cookies used

• Strictly necessary cookies — required for basic Platform functionality such as maintaining your login session and enabling secure payments. These cannot be disabled.
• Performance and analytics cookies — used to understand how users navigate the Platform, which pages are visited most, and where errors occur. Data collected is aggregated and anonymised.
• Functional cookies — used to remember your preferences such as language settings and display options.
• Marketing cookies — used only where you have provided explicit consent, to deliver relevant promotions and track campaign performance.

9.3 Managing cookies

You may manage cookie preferences through your browser settings. Disabling certain categories of cookies may affect your ability to use some Platform features. Consent for non-essential cookies can be withdrawn at any time.

10. Your Data Protection Rights

Subject to applicable law, you have the following rights in relation to your personal data held by rezeki88:

• Right of access — to request a copy of the personal data rezeki88 holds about you.
• Right to rectification — to request correction of inaccurate or incomplete personal data.
• Right to erasure — to request deletion of your personal data, subject to legal retention obligations.
• Right to restriction — to request that rezeki88 restricts the processing of your data in certain circumstances.
• Right to data portability — to receive your personal data in a structured, commonly used format.
• Right to object — to object to processing carried out on the basis of legitimate interests, including direct marketing.
• Right to withdraw consent — where processing is based on consent, to withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of the above rights, please contact the rezeki88 support team via live chat or at [email protected]. We will respond to verified requests within a reasonable timeframe and in accordance with applicable data protection law.

11. Children's Privacy

The rezeki88 Platform is strictly for individuals aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. If you believe that a minor has registered an account or provided personal data to rezeki88, please contact our support team immediately. Upon confirmation, the account will be closed and personal data will be deleted in accordance with our data retention policy. 21+

12. Security Measures

rezeki88 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the Platform.
• Secure password hashing — passwords are never stored in plain text.
• Two-factor authentication (2FA) available for all rezeki88 accounts.
• Role-based access controls limiting internal access to personal data to authorised personnel only.
• Regular security audits and penetration testing of Platform infrastructure.
• Incident response procedures with notification protocols in the event of a data breach.

While rezeki88 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your login credentials and for notifying us of any suspected unauthorised account activity.

13. Third-Party Links

The rezeki88 Platform does not contain links to external third-party websites as a matter of policy. If any third-party content is referenced within the Platform, rezeki88 has no control over and accepts no responsibility for the privacy practices or content of such third parties. We encourage users to review the privacy policies of any third-party services they use, including payment providers such as Maybank, CIMB, Touch n Go eWallet, and Boost.

14. Changes to This Privacy Policy

rezeki88 reserves the right to update or modify this Privacy Policy at any time. Where material changes are made, we will notify you via a prominent notice on the Platform or by email to your registered address prior to the changes taking effect. The "Last updated" date at the top of this page will reflect the date of the most recent revision. Your continued use of the rezeki88 Platform following notification of any changes constitutes your acceptance of the updated Policy.

15. Contact & Complaints

If you have any questions, concerns, or complaints regarding how rezeki88 handles your personal data, please contact our Data Protection team:

• Live chat: Available 24/7 through the rezeki88 Platform (fastest response).
• Email: [email protected]

We are committed to resolving all privacy-related concerns promptly and transparently. If you are not satisfied with our response, you may escalate your complaint to the relevant data protection authority in your jurisdiction.